Refund policy

Returns, Exchanges & Store Credit Policy

At House Of AJ Drapes, every product is carefully inspected to ensure the highest standards of quality before dispatch.

Please read our policy carefully before placing an order.

Refund Policy

We do not offer refunds on any purchases.

If you receive a damaged product, please contact us at Houseofajdrapes@gmail.com within 2 days of delivery. An uninterrupted unboxing video recorded from the sealed package stage, along with clear images of the issue, is mandatory for any claim.

After reviewing the request, we may offer:

• An exchange, or
• Store credit valid for 6 months.

Requests submitted without an unboxing video will not be eligible for exchange or store credit.

Shipping charges are non-refundable.

Exchange Policy

Eligibility for Exchange

We only accept exchanges in case:

  • the product received is damaged,
  • defective, or
  • incorrect.

Exchange Request Timeline

  • Exchange requests must be raised within 2 days of receiving the order.
  • Approved exchange items must be shipped back within 7 days from the date of approval.

Product Condition

  • The product must be unused, unwashed, and returned with original tags and packaging intact.
  • Products that are worn, altered, or damaged after delivery will not be accepted.

Product Availability

  • Exchanges are subject to stock availability.
  • We cannot guarantee availability of the same product, size, or color.

Non-Exchangeable Products

The following items are not eligible for exchange:

  • customised or made-to-order products,

Handcrafted Product Disclaimer

Our products are made using handcrafted and handwoven techniques. Minor irregularities in weave, texture, print, or finish are a natural characteristic of handmade products and should not be treated as defects.